I try sent pushes on my account, i see it in pushes list but there is no report button even i have many subscribers

My last is : 193556884 done 29 Jan 2014 19:20 but no report... and nothing received

asked 29 Jan '14, 19:56
Jean%20Martin's gravatar image

Jean Martin

Hi! Could you please create a support ticket via our Contact Us form (http://www.pushwoosh.com/contact-us/) regarding the issue, and provide your Pushwoosh username there? This way we will be able to locate the message and look into it.

(30 Jan '14, 06:43) Alex Spotar Alex%20Spotar's gravatar image

It's done request #1548

(30 Jan '14, 06:56) Jean Martin Jean%20Martin's gravatar image

In most cases the absence of the "Report" button indicates that you have sent a notification to an empty list of devices. There are three possible reasons for this to happen:

  1. You are using invalid push token. If you are using push tokens to target your users, you must be really careful. APNs, GCM, ADM, etc. tend to change push tokens from time to time, so it's necessary to renew your userbase quite often.

  2. You are sending a notification specifying a Tag value, but none of your subscribers fits this condition. For instance, you are targeting a specific user, which has recently deleted your application.

  3. The least likely case is that your application doesn't have any subscribers yet.

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answered 30 Jan '14, 09:57
Dmitry%20%20Dyudeev's gravatar image

Dmitry Dyudeev

edited 05 Mar '14, 08:09

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question asked: 29 Jan '14, 19:56

question was seen: 798 times

last updated: 05 Mar '14, 08:09