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I have a showstopper issue with PW, I've had a ticket open for a week, and I've heard nothing for three days. PW API says my notifications succeed, yet my devices get nothing.

I'm not the only one getting bad service either: https://community.pushwoosh.com/questions/931/support-not-responding

asked 15 Jan '16, 17:09
jeff7c's gravatar image

jeff7c
314

Hi Jeff,

We are sorry to hear your request got stock: our support team has had a very rough week, which might have resulted in delayed response. I can assure you that your issue will be addressed in a timely manner by the responsible member of the support team.

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answered 18 Jan '16, 14:12
Benedict's gravatar image

Benedict
7127

We agree with Jeff. My question remains unanswered for quite some time now: https://community.pushwoosh.com/questions/2998/push-to-open-url-in-browser-does-not-work-in-ios

If PushWoosh was a free service it's one thing, but we pay to use the service so one would expect better support service.

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answered 29 Jan '16, 14:51
Europ%20Assistance's gravatar image

Europ Assist...
194

Hi Europ-Assistance,

Please contact our support team via help@pushwoosh.com, since this is the primary point of contact for any issues and questions regarding the service.

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answered 29 Jan '16, 16:53
Benedict's gravatar image

Benedict
7127

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question asked: 15 Jan '16, 17:09

question was seen: 1,113 times

last updated: 29 Jan '16, 16:53