I am seeing an issue on a Nexus 5X using Android 6.0.1 where if I go to settings and enable the option ""restore backed up settings and data on re-installation of the app", I no longer receive push notifications after a reinstallation of an app. This settings puts the app back in the same state after reinstallation as it was on the last backup.

Using the remote api, /createmessage, after installation I was receiving a response of API request success: {"Messages":["CODE_NOT_AVAILABLE"],"UnknownDevices":{"":["d1ade7e7d96fd9ca"]}} I checked the logs and the app was successfully registering with Pushwoosh on launch. I took the push token received on the onRegistered callback and added it as a test device on the Pushwoosh dashboard and this also failed. Push notifications did not start working again until I went to the apps section in the Settings app and removed all data related to the app. On restart of the app, a new push token was generated in the onRegistered callback and I could receive push messages again.

Anyone else seeing this issue or know of a fix/workaround?

asked 28 Jul '16, 10:26
jpcostello's gravatar image


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question asked: 28 Jul '16, 10:26

question was seen: 506 times

last updated: 28 Jul '16, 10:26