From 2nd August we saw a dramatic drop-off in the proportion of pushes sent to pushes opened on IOS, but no noticeable change on Android. This coincided with some of our customers reporting that their IOS users stopped receiving push notifications. This date did not align to any new release of our app. Our Apple Push Services certificate has been consistent across releases and only expires in April 2018.

Could you please make some suggestions on what we should look into to resolve this problem, and what may be the possible cause?

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asked 29 Aug, 10:21
workforce's gravatar image

workforce
111

Hello,

As far as I can see you have already created a ticket with our Support Team. Let`s continue the conversation in this ticket. Is it OK for you?

Regards, Ivan

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answered 30 Aug, 02:44
iskoritzky's gravatar image

iskoritzky
3528

Yes, I just thought some users from the community may have experienced similar and may be able to suggest a cause.

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answered 30 Aug, 06:33
workforce's gravatar image

workforce
111

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question asked: 29 Aug, 10:21

question was seen: 238 times

last updated: 30 Aug, 06:33