On notification click in Mac osx Safari v10.11/v11 is not working.

Working fine on v10.2, clicking notification opening correct page. Test page:https://www.skynewsarabiatv.com

We are from skynewsarabia , gold account partner, not able to login with our skynewsarabia account to raise this question. So raising from my personal account

Test page:https://skynewsarqbiatv.com

asked 11 Oct, 10:30
Mohamed%20Hussain%20S%20H's gravatar image

Mohamed Huss...
112

Hi Mohamed,

Could you please submit a request at help@pushwoosh.com?

Thanks!

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answered 13 Oct, 06:57
idedov's gravatar image

idedov
2363

Mohamed,

Could you please describe the issue in more details? Am I correct that you have Mac OSx v10.11 and Safari version 11 and when you tap notification the URL is not opened?

10.2 version which you have mentioned is MacOS version?

Regards, Ivan

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answered 16 Oct, 05:39
iskoritzky's gravatar image

iskoritzky
3127

See my answer below...unfortunately not able to put in comments section

(16 Oct, 14:07) Mohamed Huss... Mohamed%20Hussain%20S%20H's gravatar image

Issue happened macos version: 10.12.6 (master is Sierra) Safari version:11.0

Issue not happened Mac is version: 10.10.5(Yosemite) Safari version:10.1

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answered 16 Oct, 14:07
Mohamed%20Hussain%20S%20H's gravatar image

Mohamed Huss...
112

Thanks!

Please note that I have passed this information to our developers, I will contact you as soon as they respond.

Regards, Ivan

(17 Oct, 07:01) iskoritzky iskoritzky's gravatar image

Thanks ivan for your help... Moreover sometimes if we flood lot of push notifications in chrome (when it is not in open state), then when I open, I am getting those messages is fine, but when I try to click on notifications , sometimes the notification click is not happening especially at the notification at the bottom of the screen in Windows 7 chrome v61

(17 Oct, 07:18) Mohamed Huss... Mohamed%20Hussain%20S%20H's gravatar image

Mohamed,

Could you please tell us if the page is opened when you double click on the Safari message? Our developers have found this bug when receiving the push to a closed application.

Regards, Ivan

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answered 18 Oct, 04:59
iskoritzky's gravatar image

iskoritzky
3127

Thanks again ivan....page is closed but Safari application is opened with different pages

(18 Oct, 05:04) Mohamed Huss... Mohamed%20Hussain%20S%20H's gravatar image

Mohamed,

Could you please send test push with the link and double click on notification? Will it redirect you to the page?

Actually, we cannot reproduce the issue. When the application is closed we need to double tap on the notification to open the page. But when Safari app is opened - everything works as expected and push redirects us to the page by one click.

Regards, Ivan

(18 Oct, 05:09) iskoritzky iskoritzky's gravatar image
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question asked: 11 Oct, 10:30

question was seen: 152 times

last updated: 18 Oct, 05:09