We are from skynewsarabia news Arabia team ,your premium customer. We are facing one issue i.e web notifications are. Not closed after the duration which we set in payload via the pushwoosh remote API. This is working intermittent across devices. Could you please look into it. This is happening on Android chrome , win chrome and Safari Mac. All chrome is on v62

asked 07 Dec '17, 15:16
Mohamed%20Hussain%20S%20H's gravatar image

Mohamed Huss...

Hello Mohamed,

May I ask you to submit a ticket to our support system (Contact Us)? Could you please provide us with Message IDs of such pushes from your Push History? Also, please let us know which duration value you have set.

Regards, Ivan

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answered 08 Dec '17, 05:59
iskoritzky's gravatar image


Hi Ivan...thanks for the reply...I will try but your support question answer forum is difficult to access....we are setting it as 60min in prod 1 min in staging server....test our staging in https://skynewsarabiatv.com....from pushwoosh dashboard and payload correct duration is there but not closing in intermittently

(08 Dec '17, 06:17) Mohamed Huss... Mohamed%20Hussain%20S%20H's gravatar image

Please note that you can contact us via help@pushwoosh.com. However, the maximum Chrome duration could be 59 seconds. All values above 59 seconds will be counted as infinite. Could you please check it on your side?

(08 Dec '17, 06:54) iskoritzky iskoritzky's gravatar image
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question asked: 07 Dec '17, 15:16

question was seen: 80 times

last updated: 08 Dec '17, 06:54